Customer Service Advisor

  • Full Time
  • Bradford
  • £25,000.00 per year

Cogent Staffing

We are currently looking to recruit a temporary customer service advisor for a 3-month sickness cover, there is a possibility of this contract term extending depending on the cover requirement. The main purpose of the role will be to own the order fulfilment process for dedicated accounts in the Company’s customer base and deliver world class customer service in line with business targets.

THE ROLE:

Act as the focal point of contact for the customer base.
Develop vendor relationships for Customer account and specific materials
Develop and maintain an excellent working relationship with the customer.
Item set up of new material specification.
Manage customer forecasts and planned demand.
Ensure customer orders are input accurately and efficiently into the Oracle ERP system.
Manage the order fulfilment process from receipt through to delivery on time in full.
Liaise with all key business functions (Sales, Planning, Production, and Distribution) to ensure customer demand is planned and satisfied in full.
Ensure all customer events (promotions, product launch / de-list, design changes etc.) are known, planned and delivered in line with expectation.
Responsible for raising appropriate Customer invoices and credits
Provide OTIF information
On behalf of the Company, to ensure compliance with the Health and Safety at Work Act.
Be computer literate on all packages available within the Company.

THE CANDIDATE:

An excellent team player with good interpersonal skills able to communicate at all levels
Willing to learn and develop personal knowledge
Enthusiastic with a drive for continuous improvement
Logical with a high attention to detail
Excellent Customer focus

THE SALARY AND BENEFITS:

Up to 25k per annum DOE
Monday to Friday 8:30 – 17:00
Free secure car parking
Situated close to public transport routes
3 month + temp contract/sickness cover.

Cogent Staffing is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.