Helpdesk Administrator

  • Full Time
  • Elland HX5
  • £22,500.00 per year

Cogent Staffing

Our client based in Elland are looking for a Service Coordinator to join their Operational team providing support to their clients, colleagues, engineers, suppliers.

Monday – Friday 08:00-17:00

Starting salary of £22,500 p/a

Description:

Provide support to our clients, engineers, suppliers and sub-contractors
Liaise with customers providing timely updates of job statuses
Log client requests and call outs on our CAFM system
Plan and monitor engineers’ workloads around the UK
Undertake general helpdesk admin duties
Generate and issue purchase orders to suppliers and subcontractors
Produce and issue client reports for key accounts

Key Skills:

Previous experience working in a helpdesk environment is essential, ideally within the service industry
An understanding of building maintenance services or similar environments will be beneficial, but not essential
Excellent telephone manner and a keen eye for detail
Strong literacy skills, with good spelling and grammar
Good knowledge of Microsoft Office packages (Outlook, Word, Excel)

Cogent Staffing is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.