Cogent Staffing
Cogent Staffing are recruiting on behalf of our client for a Customer Service Order Coordinator on a temporary basis, with the role likely to run until around September. There is, however, a permanent role available for the right person.
Shift/salary:
- 100% office based
- Working 08:00-16:00 Monday to Friday
- 1 hour unpaid per day (lunch break)
- Pay negotiable from £12.21 with a higher pay being offered to those who have evidence of time spent in a similar role (2 years)
- Weekly pay
Key responsibilities:
- Take customer orders efficiently and accurately.
- Upload orders into our system and manage data entry.
- Handle incoming calls and provide exceptional customer service.
- Manage email queries and inbound calls (sunshine rule) to support customers and resolve issues quickly and efficiently.
- Liaise with customers via our website live chat.
- Liaise with third-party couriers to ensure timely deliveries.
- Collaborate with our warehouse and manufacturers regarding order queries.
- Empathize with customers and action any complaints.
- Perform daily back-end status checks.
- Collate and prepare reports, analyzing data and information as needed.
- Input orders, ensuring any order/delivery issues are dealt with effectively and efficiently.
- Read and analyze data to support decision-making processes.
Qualifications:
- Strong communication and interpersonal skills.
- Previous customer service experience is preferred.
- Proficiency in data entry and basic analytics.
- Ability to work in a fast-paced environment.
- Attention to detail and organizational skills.
Benefits:
- Competitive pay.
- Opportunity for permanent placement based on performance.
- Supportive team environment.
At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.
We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.
