Cogent Staffing
Cogent Staffing are recruiting for an experienced Support Administrator to join our client based in Leeds, LS11. This is a 3 month placement, with potential for extension and potential to join the team permanently.
Role summary:
You will play a vital role in the administration function of the company, answering customer queries regarding orders and tracking, liaising with couriers to resolve shipping issues, and tracking data across different systems.
Shift/salary:
- Monday to Friday office based.
- 08:30-17:00
- £13 – £14 an hour DOE
- Temporary to permanent opportunity for the right candidate
- Weekly pay
Responsibilities:
- Using telephone and email to consistently liaise with 3rd party couriers in order to raise shipping issues and track resolutions.
- Follow up on existing shipping orders.
- Working from the office.
- Taking customer requests and providing tracking updates.
- Operating Excel, internal CRMs and other computer systems.
- Any other admin tasks to support the office.
Qualifications:
- Must have a brilliant telephone manner.
- Fluent English.
- Strong analytical skills with attention to detail.
- Customer-focused with drive, resilience, and energy.
- Happy tracking and updating a high amount of orders methodically.
- Self-motivated with passion, enthusiasm, tenacity, and resilience.
- If you are interested in this position and have the necessary experience, please apply with your CV attached.
At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.
We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.
