Cogent Staffing
As an Customer Service Advisor, you will play a crucial role in ensuring customer satisfaction by processing website orders, providing delivery date information, and assisting customers with their orders. This is an exciting opportunity to contribute to our clients continued success and be part of a dynamic, customer-focused organization.
Salary package:
- Monday to Friday, office hours
- 09:00-17:00
- 37.5 hours per week
- Temporary to permanent placement
- £32,000 starting salary
- Weekly pay
- Office based
Responsibilities:
- Manage incoming customer queries regarding delivered products through phone, email, and other communication channels
- Diagnose and troubleshoot common product issues, providing expert guidance to customers
- Coordinate with delivery teams and suppliers to resolve product-related problems
- Process returns, replacements, and warranty claims when necessary
- Maintain detailed records of all customer interactions and issue resolutions
- Liaise with technical teams when specialist product knowledge is required
- Follow up with customers to ensure satisfactory resolution of their issues
- Identify and escalate recurring product issues to relevant departments
Experience
- Previous customer service experience
- Excellent problem-solving abilities and technical aptitude
- Strong communication skills, both written and verbal
- Ability to remain calm and professional when dealing with challenging situations
- Experience in managing customer expectations and delivering solutions
- Previous experience in a similar role
- Understanding of UK consumer rights and product warranty procedures
Cogent Staffing is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
