Telesales Account Manager

  • Mytholmroyd
  • £20,000.00 - £25,000.00 per year

Cogent Staffing

Our client based in Mytholmroyd are looking for an experienced sales person to join their well established team

Key Responsibilities

·To provide a professional Telesales Service on a daily basis to your 150 existing customers
·To ensure all existing customers have a forward call scheduled each day.
·Contact potential or existing customers to inform them about a product or service using the existing prospect data bases provided.
·Aim for 30 quality calls each day from existing customers and your prospects.
·To be highly knowledgeable about the products and the company to answer accurately customer questions.
·Develop an understanding of your customer businesses and requirements to help increase repeat sales.
·Direct prospects to the field sales team when needed and beneficial for a face-to-face meeting.
·Enter and update customer information in “Sales I” account CRM card after each call using the 3-step method.
·Take and process orders in an accurate manner.
·Go the “extra mile” to meet sales quota and facilitate future sales.
·To assist the AM’s with securing appointments when needed.
·Keep records of calls and sales on your daily call report and note useful information.
·To update the back-order reports as required.

Requirements

·Proven experience as telesales representative or other sales/customer service role
·Proven track record of successfully meeting sales quota preferably over the phone
·Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
·Ability to learn about products and services and describe/explain them to prospects
·Excellent knowledge of English
·Excellent communication and interpersonal skills
·Cool-tempered and able to handle rejection
·Outstanding negotiation skills
·Relevant GCSE with English and Maths

What we will provide

·Salary =£20,000 – £24,000 basic salary (based on experience) with opportunity for reward through the incentive system (OTE £35,000+)

·20 days annual leave plus all public/bank holidays
·Contributory workplace pension scheme
·Free parking at our site
·Employee assistance program to support & advise with well-being
·Range of training/development & potential progression opportunities
·Employee discount scheme
·Long service awards (10-30 years)