Account Handler

Cogent Staffing are recruiting for an experienced Account Handler for our client based in Huddersfield, HD8. This will be an office-based role focused on the administration and coordination of sales activity. Working as part of the sales team, you will be responsible for managing quotes and orders through our internal system.

You will act as a key point of contact between customers, suppliers, and the sales team, ensuring all information is accurate, complete, and communicated effectively to support the smooth progression of each project.

Work Details & Salary

• Salary: £27,000 per annum
• Office-based
• Normal office hours with some flexibility
• Full-time

Key Responsibilities

• Communicating with customers and suppliers via telephone and email.
• Supporting account managers by progressing enquiries into fully detailed quotes and orders.
• Taking ownership of sales orders once placed, managing them efficiently through to completion.
• Producing and issuing all required documentation, ensuring accuracy and that all necessary approvals and signatures are obtained whilst adhering to internal ISO processes and procedures.
• Liaising with suppliers and clients to resolve any queries following order placement.
• Requesting templates from suppliers and artwork from clients, ensuring all required information is received and correct.
• Coordinating delivery requirements, including issuing accurate delivery notes and confirming contact details.
• To assist in any matter relating to an ISO certification and to work to the system that this requires.
• Advocating the value of social and environmental impact within our team and to our customers and suppliers (e.g. championing sustainability).
• Championing where possible, responsible and sustainable materials as well as production and delivery choices for our customers.
• Seeking and delivering of work which not only delivers commercial value, but increases the social and environmental impact that we make for our clients / customers.
• Looking for new opportunities that our business can help drive social and environmental change (e.g. charity partnerships, volunteering, carbon offsetting).
• Meeting with the team at agreed intervals to review what personal initiatives workers could be doing in and outside of work that can help drive social and environmental impact.

Key Requirements

• Good standard of general education (GCSEs or equivalent, including English and Maths).
• Experience in an administrative or sales support role.
• Experience handling customer and/or supplier communication (email and telephone).
• Ideally has experience with purchase orders, quotations, and invoicing processes.
• Strong organisational and administrative skills with high attention to detail.
• Clear and professional written and verbal communication skills.
• Good IT skills (Microsoft Office, email systems, CRM or order systems).
• Ability to follow processes and ensure documentation accuracy.
• Ability to work office-based full time.
• Flexibility to support team workload and business needs.

If this role is of interest, please apply with your CV attached.

At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.

We ensure our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.

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