eCommerce Operations Supervisor

Cogent Staffing are proud to be recruiting on behalf of our Brighouse-based client for an experienced and driven:

Online Channels Supervisor

This is an exciting opportunity to take ownership of our client’s online sales channels, managing the day-to-day operations of their Shopify eCommerce website and Amazon marketplace presence.

The successful candidate will ensure a smooth post-order customer journey and deliver high-quality customer service, acting as a key link between the eCommerce, warehouse, sales, and finance teams. The role also involves monitoring order flow, resolving issues, managing aftersales processes, and maintaining website operations — along with supervising a part-time Online Fulfilment Operative responsible for picking and packing all orders.

Shift/salary:

• Temporary assignment fixed term contract 3-6 months
• The role may become longer term however this cannot be guaranteed at this time
• Day shift, office hours Monday to Friday
• £14.00 per hour
• Weekly pay
• Immediate start available for the right candidate, following a successful interview

The role:

• Managing all online orders and fulfilment across Shopify and Amazon Seller Central
• Supervising the Online Fulfilment Operative
• Handling online customer service and aftersales support
• Reporting, performance monitoring, and analysis
• Stock management and reconciliation
• Order processing, stock control, and finance management using Sage 200
• Ongoing platform and marketplace maintenance

The candidate:

• Previous experience in eCommerce and online sales
• Proven experience administering Amazon FBA and FBM
• Strong IT skills, including spreadsheets, email, and online platforms
• Experience using Shopify or other eCommerce platforms
• Sage 200 experience (essential)
• Commercial mindset with a focus on driving and increasing sales
• Excellent written and spoken English
• Strong attention to detail and accuracy
• Highly organised, reliable, and able to multitask and work independently

If you are an organised and commercially focused eCommerce professional looking for your next challenge in a fast-paced environment, we would love to hear from you.

At Cogent Staffing, we are committed to ethical recruitment practices and fostering an inclusive workplace. We actively encourage applications from all qualified candidates, regardless of race, gender, disability, religion or belief, sexual orientation, age, or any other characteristic protected by law. We believe that diversity enriches our teams and enhances our ability to serve our clients effectively.

We ensure that our recruitment processes are fair, transparent, and free from bias, promoting equal opportunities for all applicants.

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