Cogent Staffing
As an Customer Service Advisor, you will play a crucial role in ensuring customer satisfaction by processing website orders, providing delivery date information, and assisting customers with their orders. This is an exciting opportunity to contribute to our clients continued success and be part of a dynamic, customer-focused organization.
Salary package:
- Monday to Saturday, office hours
- Day off on a Sunday plus 1 day during the week
- 09:00-17:00
- 37.5 hours per week
- Temporary to permanent placement
- £25,000
- Weekly pay
- Office based
- Free parking
- Good public transport links
- Local eateries
Responsibilities:
- Manage incoming customer queries regarding delivered products through phone, email, and other communication channels
- Booking in deliveries
- Process returns, replacements, and warranty claims when necessary
- Maintain detailed records of all customer interactions and issue resolutions
- Answer incoming calls as needed
Experience
- Previous customer service experience would be beneficial
- Strong communication skills, both written and verbal
- Ability to remain calm and professional when dealing with challenging situations
- Experience in managing customer expectations and delivering solutions
- Previous experience in a similar role
Cogent Staffing is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
